Profile
Summary
Accomplished professional with broad IT services expertise. Respected digital content creation skills. Proficient with Microsoft Office, advanced Excel skills, WordPress, and Divi for Web Development. Experience installing, configuring, and using Microsoft and Linux platforms. Demonstrated success Managing PC hardware, software and IT services Projects and Programs, including Deployment. Familiar with Enterprise Systems and Networking. Demonstrated success working with Sales, Marketing and Engineering Teams. Able to prioritize tasks to meet deadlines, while keeping the big picture in perspective. Experience creating and delivering educational content. Extensive Customer Service experience.
Contract | Remote | Possibly Hybrid | Seasonal | Part-time
Top Skills
Project Management
Project Coordination
Private Consulting
Workshop Facilitation
Program Management
Risk Management
Account Management
Vendor Management
MS Office + Visio
Advanced Excel
Teams
SharePoint
MS Project
LibreOffice
Content Development
Website Development
WordPress / Divi
Technical Writing
Newsletters
Blog Posts
User Guides
Brochures
Coaching & Mentoring
Career Overview
(09/2016 – Present) | Owner – Top Notch Computer Services | NH
(09/2019 – 11/2020) | Contract IT PM – Experis | TX
(09/2019 – 11/2020) | Account Manager – SNS | NH
(08/2018 – 10/2019) | IT Admin – Caledonia CCSU | VT
(12/2010 – 11/2016) | TAM Services/PMO – Dell | TX
(04/2003 – 12/2010) | Service Delivery Manager – Dell | TX
(2001 – 2003) | Co-Founder – Cynton Graphics | TX
(1994 – 2001) | PM/SE/Call Center Tech – Compaq | TX
(1992 – 1993) | Network Admin – GE | NY
(1991 – 1992) | Project Coordinator -IBM | NY
High School Hockey Coach
- (2018 – 2020) | Lyndon Institute, VT
- (2002 – 2004) | Westfield/Spring, TX
Desired Roles
Remote
Contract
Possibly Hybrid
Seasonal Coaching
Part-time
IT Experience
Top Notch Computer Services
Littleton, New Hampshire
(09/2016 – Present)
IT Consultant
- IT consulting services
- Create websites, presentations, newsletters, brochures
- Plan, develop and maintain WordPress / Divi websites
- Create and implement custom solutions for small businesses
- Provide hands-on and remote access PC support as needed
Experis / Contract at Dell
(07/2021 – 03/2022)
Facilities IT PM
- Coordinated facilities IT-related upgrades and consolidation projects
- Managed cross-functional teams while preserving site network stability
- Allocated work among team and provided guidance and oversight
- Conducted weekly project team reviews to keep projects on schedule
Secured Network Services, SNS
Littleton, New Hampshire
(09/2019 – 11/2020)
Account Manager
- Managed over 30 SMB Corporate and Municipal customer accounts
- Performed IT life-cycle planning, sales, and service delivery
- Created customer facing quotes, proposals, presentations, and contracts
- Engaged with customers face-to-face to scale IT performance needs
CCSU K-12 Schools
Saint Johnsbury, Vermont
(08/2018 – 10/2019)
IT Assistant
- Provided end-user support on PCs, Chromebooks, and Macs
- Supported MS Office, Email, and G Suite apps
- Implemented projects to improve network security and IT reliability
Dell Technologies – ProSupport
Round Rock, Texas
(05/2004 – 09/2016)
Global Program Manager
(05/2014 – 09/2016)
- Worked with Services Marketing to restructure Dell TAM Service Delivery
- Designed new global service offers in preparation for Dell | EMC merger
- Coordinated portfolio of concurrent international programs
- Trained and mentored new project managers in a matrix PMO
- New offers attained over $1-billion dollars in revenue after phase 1 launch
Senior Project Manager
(12/2010 – 05/2014)
- Coordinated TAM service integration into new services solutions
- Worked closely with Marketing and Sales to align project requirements
- Defined project deliverables, identified risks, set up detailed project plans
- Fulfilled PMBOK training requirements and used PMBOK framework
- Co-designed ProSupport Flex program with Services Marketing
Service Delivery Manager
(05/2005 – 12/2010)
- Built trusted customer and account team relationships
- Lead a global Service Delivery team of 17 people
- Service Delivery Trusted Advisor to customer and Sales
- Implemented ITSM framework to assure consistent IT service delivery
- Presented monthly and quarterly onsite business reviews
- Secured $330 million 3-year IT contract collaborating with the Sales team
Education & Training
(1990) | Bachelors MIS | ULowell, MA
PMBOK Framework
Dell PM3 – Project, Program, Portfolio
ITIL / ITSM
Microsoft MCP + I & MCSE
Certified Educational Instructor – By Dell
Business Writing – Professionally Coached
ASE Certified Computer Tech
USA Hockey L4 Certified Coach
What You Should Know
$1B Service Revenue
Started as a Project Manager, promoted to grow the business Program Manager. Worked in a matrixed PMO integrating Service Delivery offers into new service offers program. Phase 1 launch that I lead attained over $1B in service revenue in less than two years.
$330M Contract Renewal
Built a global service delivery team that helped the Sales team win a $330M 3-year hardware and services contract as a Global Service Delivery Manager on the Exxon account at Dell. This set a standard and was Dell’s first global account with a presence in over 100 countries
Dell ProSupport Flex
Co-Architected ProSupport Flex with Services Marketing. Project Managed two phased launches. Over 100 Fortune 500 companies purchased the services plan within one year of launch.
ASN Business Directory
Created a Business Directory that allows private businesses to set up their profiles. Also has a classifieds section similar to craigslist. Phase 1 is launched adoption rate is increasing. Phase 2 is still a work in progress. Created a User Guide to help users set up accounts and use the site.
Bank Branch Install Efficiency
Project Coordinator at IBM for a Bank Branch Automation project. Helped develop install team process that reduced install time, lowered cost and improved quality. Realized 50% more profit and hit onsite network install quality standard of less than 5% failure rate.
Abbott Plumbing & Heating
Helped build new office. Planned network cabling and terminated cable runs. Set up office network. Installed and configered all PCs. Created custom QuickBooks server solution.
Enterprise IT Consolidation
Took over complex Dell IT site project and managed an IT infrastructure consolidation from five floors down to two floors in eight months, working with facilities teams, cablers, network engineers and 3rd party vendors, on time and under budget.
Website Template Design
Collaboratively built outreach website for The New Hampshire Assembly. The website was highly regarded by people in other states. Built a generic version of the website so other states could efficiently use the content if needed.
Wilco Direct
Cleaned up network cabling. Ran new network cabling. Set up new latop for owner and optimized office and fabrication PCs.
Testimonials
Dell Contract – IT Consolidation Project Manager
It is my pleasure to recommend Chris Meunier project manager over the integration of the work he performed as a PM at Dell in the infrastructure division. As you know, Chris has already successfully managed many server integration projects , and he brought that project in on time, slightly under budget and with no major obstacles.
Chris is highly respected by his colleagues and subordinates and skillfully managed the plethora of personalities involved with his last project. His enthusiastic, optimistic attitude is contagious and serves to motivate and energize his project staff. He is a natural leader who has the gift of identifying each staff member’s primary talents and bringing out the best in each one throughout the course of the entire project. Chris is very calm and collected under pressure. He has superb problem-solving skills as well as exceptional team-building skills and does very well with ambiguous situations.
In the course of managing his last project, Chris demonstrated an ability to quickly sift through mountains of data and determine which was relevant to the project and should be used and which was irrelevant and could be discarded. He was able to focus on the stated objectives of the project and prioritize every task necessary to accomplish the desired end result. From there he assigned the right individuals for each work breakdown structure task and provided detailed instructions, encouragement and advice and so that each project staff member had a clear direction and took part in the overall success of the project.
During his previous project manager assignment, he kept all members of the project staff as well as management informed of the progress through every phase. He possesses excellent communication skills, both verbal and written. Chris showed an uncanny ability to foresee a potential problem and essentially nip it in the bud saving the company money and preventing unexpected hurdles from delaying the project’s ultimate implementation. An effective delegator, Chris trusts the team he assembles and they have tremendous faith in him as a fair and effective leader.
I am happy to recommend Chris Meunier to manage any important project and I hope you will seriously consider him for the task.