Profile
Summary
Maintain professional written and verbal communication skills using common American English with a strong IT Services background. Proficient developing and preparing professional customer-facing documentation and publications. Perceptive and thorough in creating, reviewing and producing communication deliverables with a focus on achieving the best user/reader experience.
Capable of creating a wide range of documentation deliverables. Ability to manage workflow and concurrent projects through deadlines. Extensive proven Program and Project management experience.
Adaptable problem solver with the capacity to create professional looking printed and digital content that can support a variety of deliverables such as, but not limited to: install guides, help systems, training materials, web service guides, websites, white papers, knowledgebase articles, technical publications, documentation in support of projects, products, programs, “how-tos” and/or other stated customer requirements, while working independently or with a team.
Analytical thinker, with intuitive organizational awareness, perceptive target audience awareness and content analysis expertise. Capable of keeping the big picture in perspective while translating and refining complex information into presentable flowing documentation that can be readily understood and used by intended audiences.
Considerable experience collaborating with business leaders, program managers, technical subject matter experts, analysts, engineers, and other stakeholders, including team leadership, to synthesize and develop accurate and presentable content.
Contract | Remote | Seasonal | Part-time
Soft Skill Highlights
- Professional written and verbal communication skills using common American English.
- 20 years of relevant professional experience writing, editing, and document development in private, public and corporate environments.
- Demonstrated experience developing online content, manuals, operating procedures, SOPs, instructions, or similar documentation.
- Experience gathering information from technical subject matter experts and converting it into purposeful documentation.
- Strong writing and editing using common American English.
- Strong command of grammar, punctuation, document structure, and professional business writing.
- Experience formatting complex documents containing tables, graphics, figures, appendices, and references.
- Ability to understand and organize complex information.
- Perceptive attention to detail and document quality.
- Ability to manage multiple document projects and competing deadlines.
Skill Proficiency
Expert with Personal Computers, prefer laptops
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Visio
Microsoft SharePoint
Microsoft 365
Adobe Acrobat
Adobe Photoshop & GIMP
Screen Capture & Recording Apps
Linux expertise
Opensource Apps, including Libre Office
Document templates and style management
Version control and document management
Process mapping and workflow documentation
Technical editing and quality assurance
SOP and policy development
Graphics, tables, and document layout
Experience with SharePoint document repositories
PC Hardware and Software Systems Administration
Computer Systems Architecture
Expert building, installing and configuring PCs, and troubleshooting
Enterprise Systems, High Availability, Networking Systems knowledge
Data Center Awareness and Familiarity
Career Overview
(09/2016 – Present) | Owner – Top Notch Computer Services | NH
(09/2019 – 11/2020) | Contract IT PM – Experis | TX
(09/2019 – 11/2020) | Account Manager – SNS | NH
(08/2018 – 10/2019) | IT Admin – Caledonia CCSU | VT
(12/2010 – 11/2016) | TAM Services/PMO – Dell | TX
(04/2003 – 12/2010) | Service Delivery Manager – Dell | TX
(2001 – 2003) | Co-Founder – Cynton Graphics | TX
(1994 – 2001) | PM/SE/Call Center Tech – Compaq | TX
(1992 – 1993) | Network Admin – GE | NY
(1991 – 1992) | Project Coordinator -IBM | NY
High School Hockey Coach
- (2018 – 2020) | Lyndon Institute, VT
- (2002 – 2004) | Westfield/Spring, TX
Education & Training
(1990) | Bachelors MIS | ULowell, MA
PMBOK Framework
Dell PM3 – Project, Program, Portfolio
ITIL / ITSM
Microsoft MCP + I & MCSE
Certified Educational Instructor – By Dell
Business Writing – Professionally Coached
ASE Certified Computer Tech
USA Hockey L4 Certified Coach
Production Practice
- Interviewing and collaborating with subject matter experts to collect, validate, and document appropriate information requirements for target audiences.
- Reviewing existing documentation for accuracy, completeness, consistency, readability, and compliance with applicable standards.
- Organizing information into logical, sensible, easy-to-follow document structures.
- Editing documents for grammar, terminology, clarity, formatting, and consistency.
- Support document layout, formatting, graphics placement, tables, figures, and other requirements.
- Developing diagrams, process flows, tables, and supporting graphics as appropriate.
- Maintaining document templates, style guides, naming conventions, and version-control practices.
- Supporting configuration control and document change management.
- Incorporating stakeholder comments and facilitate document revisions.
- Coordinating document reviews and approvals with stakeholders and program personnel.
- Ensuring documentation accurately reflects approved processes, systems, procedures, and requirements.
- Supporting recurring and ad hoc technical documentation requirements.
- Assisting with preparation of briefings, presentations, reports, and other customer deliverables.
- Maintaining organized repositories of current and historical documents.
- Track Lessons Learned.
IT Experience
Top Notch Computer Services
Littleton, New Hampshire
(09/2016 – Present)
IT Consultant
- Consulting, solutions, projects and contract services
- Quotes, proposals, presentations and contracts
- Plan, develop and maintain WordPress/Divi websites
- Provide hands-on systems support and remote access assistance
Experis / Contract at Dell
(07/2021 – 03/2022)
Facilities IT PM
- Managed cross-functional teams focusing on core network stability
- Coordinated system upgrades and consolidation projects
- Allocated work among team members and provided guidance
- Conducted weekly project team reviews to ensure work is on track
Secured Network Services, SNS
Littleton, New Hampshire
(09/2019 – 11/2020)
Account Manager
- Managed 30-plus local Commercial and Municipal accounts
- Performed IT life-cycle planning, sales and service delivery
- Created customer quotes, proposals, presentations and contracts
CCSU K-12 Schools
Saint Johnsbury, Vermont
(08/2018 – 10/2019)
IT Assistant
- Provided user support on: switches, PCs, Macs and Chromebooks
- Implemented projects to improve network security and IT reliability
- Created “how-to” documents for users to better leverage technology
Dell Technologies – ProSupport
Round Rock, Texas
(05/2004 – 09/2016)
Global Program Manager
(05/2014 – 09/2016)
- Worked with Services Marketing to transform Dell TAM Services
- Set up new global service offers in preparation for EMC merger
- Applied Dell’s PM3 and OLP program management frameworks
- Coordinated portfolio of 11 concurrent international projects
- Trained and mentored project managers in a matrix-structured PMO
Senior Project Manager
(12/2010 – 05/2014)
- Managed TAM service integration into global services solutions
- Collaborated with Marketing and Sales to gather requirements
- Defined project deliverables, set up and managed project plans
Service Delivery Manager
(05/2005 – 12/2010)
- Led a global Service Delivery team of 17 people
- Became Trusted Advisor to customers and Sales team
- Applied the ITSM framework using service team support model
- Guaranteed consistent service delivery in over 100 countries
- Presented onsite business reviews and joined executive briefings
What You Should Know
Top Notch Computer Services
Collaboratively created Top Notch Computer Services Website with my wife.
Project Manager PMBOK & PM3
Completed PMBOK training and Dell PM3 Training. Applied PMBOK and PM3 frameworks in an International Dell PMO for six years. Helped continuously improve PMO operations. Built Templates and Processes collaborating with cross-functional organizations to continously improve efficiency and capabilities. Was unable to complete PM Certification due to demanding family matters and working 12 hour days/nights.
ITIL/ITSM Certified
First Dell Service Delivery Manager to be ITIL Certifed. Brought ITIL training inhouse at Dell. Worked with select group of peers and Leadership to build an ITSM maturity survey process based on CMMI, Surveys and Consulting. Objective was to determine Customer IT Maturety and align proper services and products to ensure Customers had a stable IT environments and proven plans for maintaining their IT enviromements and were prepared to handle critical situations.
Caledonia K-12 IT System Admin
Rotated through several Northeastern Vemont Schools and the District Office maintaining and updating Student and Staff PCs, Mac’s and Chrombooks. Handled network issues and projects to keep the IT Environment up-to-date and stable.
Computer Services
Capable of securely remote accessing PCs (with consent) to troubleshoot and resolve software problems and configuration issues. Limited to Linux and Windows sytems.
New Hampshire Assembly
Collaboratively created and maintained the New Hampshire Assembly Website and associated content, brocure and documents.
Hopestone Minerals Website
Collaboratively created Hopestone Minerals Website and content.
Abbott Plumbing & Heating
Helped build out new office. Planned network cabling and terminated cable runs. Set up office network. Installed, configered and maintained PCs and peripherals. Created custom QuickBooks solution. Set up security system for remote monitoring. Created
The Snow Yard Website
Collaboratively created The Snow Yard Website and content. Landing page vdeo shot and edited by my son.
ASN Business Directory
Created a Business Directory site that allows private businesses to set up profiles and engage with other private business. Site also has a classifieds section similar to craigslist. Created a User Guide to help users set up accounts and use the site.
Bank Branch Automation Project
Contracted Project Coordinator at IBM for a Key Bank Branch Automation project. Helped develop install team process that reduced install time, lowered cost and improved quality. Realized 50% profit improvement, improved onsite network install quality to less than 5% failure rate.
Enterprise IT Consolidation
Took over complex Dell IT site consolidation project as a contractor. Managed IT infrastructure consolidation from five floors to two floors in eight months. Worked with facilities personnel, cable vendors, 3rd party contractors and network engineers to complete the project on time and under budget.
Dell ProSupport Flex
Co-Architected ProSupport Flex with Services Marketing. Project Managed two phased launches. Over 100 Fortune 500 companies purchased the service plan within one year of launch.
$330M Contract Renewal
Built a global service delivery team and service model that helped the Sales win a $330M hardware and services contract as a Global Service Delivery Manager at Dell. Created Customer Support Plan Control Document that was adopted as departmental standard. This Global Service Delivery Model was developed for Dell’s first global Fortune 100 account with operations in over 100 countries. Model was adopted and used for other fortune 500 and Fortune 100 accounts.
$1B Service Revenue
Project Manager, promoted to grow the business Program Manager. Worked in a matrixed PMO integrating Service Delivery offers into new service offers program. Created PMO templates and documents using SharePoint document management system. Phase 1 ProSuporrt launch attained over $1B in service revenue in less than two years.
Testimonials
Dell Contract – IT Consolidation Project Manager
It is my pleasure to recommend Chris Meunier project manager over the integration of the work he performed as a PM at Dell in the infrastructure division. As you know, Chris has already successfully managed many server integration projects , and he brought that project in on time, slightly under budget and with no major obstacles.
Chris is highly respected by his colleagues and subordinates and skillfully managed the plethora of personalities involved with his last project. His enthusiastic, optimistic attitude is contagious and serves to motivate and energize his project staff. He is a natural leader who has the gift of identifying each staff member’s primary talents and bringing out the best in each one throughout the course of the entire project. Chris is very calm and collected under pressure. He has superb problem-solving skills as well as exceptional team-building skills and does very well with ambiguous situations.
In the course of managing his last project, Chris demonstrated an ability to quickly sift through mountains of data and determine which was relevant to the project and should be used and which was irrelevant and could be discarded. He was able to focus on the stated objectives of the project and prioritize every task necessary to accomplish the desired end result. From there he assigned the right individuals for each work breakdown structure task and provided detailed instructions, encouragement and advice and so that each project staff member had a clear direction and took part in the overall success of the project.
During his previous project manager assignment, he kept all members of the project staff as well as management informed of the progress through every phase. He possesses excellent communication skills, both verbal and written. Chris showed an uncanny ability to foresee a potential problem and essentially nip it in the bud saving the company money and preventing unexpected hurdles from delaying the project’s ultimate implementation. An effective delegator, Chris trusts the team he assembles and they have tremendous faith in him as a fair and effective leader.
I am happy to recommend Chris Meunier to manage any important project and I hope you will seriously consider him for the task.